SO for the past couple of days I have been bored trying to pick up a new show to watch. I rarely ever get into reality tv because honestly there is nothing we can take from these shows. There is no real emotion. There is no real story. There is no real moral or purpose of them. But this is not the case with what I picked up recently. The show is called Undercover Bosses and it is available on Netflix.
I just got done watching an episode and it got me thinking about a few things. Well to be honest I had been thinking about this since last tuesday and the issue at hand for me is Corporations and their employees. It really upsets me to see some of the things these companies do when it comes to treatment of their employees.
Before I write on I would like to say that I have been a leader of many groups and my work ethics when it comes to my team is something I am proud of. Also the old saying that the customer is always right is utter bullshit.
When you are the leader or head of your team or group it isn’t just your job but your responsibility to lookout for your team. Any boss that sides with the customer over their own employee at the expense of the reputation and dignity of their employee deserves to be fired. If you have an employee that gives it their all to lookout for the best interest of the company he or she works for and due to one reason or another makes a mistake or two that costs the company a few customers does not deserve to be treated like shit. The customer isnt always right. As the boss or leader it is your job to stick up for your followers and workers. If for whatever reason an issue escalates then you as the head should put your own reputation and image on the line rather than use the employees as a cushion for the punches thrown by the customer. Once the whole situation resolves then you may take the employee aside and talk with them about their performance but never should they be called out or ridiculed in front of customers ever.
What are your thoughts? Are you a business owner or manager? have you had issues with this? How have you resolved them?